If this Qualified Information Systems Vendor provides consulting services and if the value of the consulting contract is reasonably foreseen to exceed $15,000.00, please refer to the Texas Government Code, Subtitle F, Chapter 2254.  

Only Automated Information System (AIS) products and services may be purchased from this catalogue. Products not eligible for the catalogue purchase procedure must be edited out by the vendor. Any telecommunication services that may be included within this catalogue shall only be procured by the General Services Commission. Disregard any statement in this catalogue that states that prices and availability may change without notice. This catalogue is required to be kept current by the vendor. Disregard any "proprietary, confidential, copyright (C), all rights reserved" statements in this catalogue. Eligible purchasers are allowed to make copies of this catalogue. For services and products offered in this catalogue that have only one price, the price shown may be considered both the list price and state price. Any terms and conditions in this catalogue that conflict with the Constitution or laws of the state of Texas shall not be enforceable and, therefore, will not be binding. All AIS products and services offered in this catalogue conform and comply with all applicable standards adopted by the DIR; and all products conform to all state and federal requirements such as ANSI, FCC, NEMA, OSHA and UL standards.

By signing the GSC QISV Catalogue Purchasing Program application and submitting this catalogue through the program, the vendor has reviewed TAC 113.19, and agrees to comply with the rules as stated for the QISV program. The vendor will also: not give, offer to give, or intend to give at any time hereafter any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor, or service to a public servant in connection with catalogue purchase transactions; not currently be delinquent in the payment of any franchise tax owed the State of Texas under Tax Code, Chapter 171(go to "Certification of Franchise Tax Account Status " for verification); update their catalogue as needed to reflect changes in price and the availability of products or services offered.

Maintenance, Repair, Support Plan

MapInfo maintains a hotline technical support number (800) 327-8627, for the purpose of providing user assistance and guidance in the implementation of the software. All new customers are enrolled in the Quickstart plan which provides free Technical Support for 30 to 90 days (duration of support depends on product purchased.) The technical support number is available from 9:00 AM to 7:00 PM EST., Monday to Friday.

ESRI will offer 60 days of complimentary technical support for all new desktop software licenses and 30 days of complimentary technical support for upgrade licenses. Self-help & user-to-user support services are available to desktop customers at no charge. These services include: ESRI-L and ArcView-L Email discussion lists, FAQs via Fax On-Demand, the Web and Email, Technical discussion forums & technical chat sessions on the Web, Desktop Notes, the Technical Support electronic newsletter.